This online training course covers a wide range of topics relating to PSTS/conflict management within the healthcare industry, such as complaint handling, effects of violence and post incident review. The course will take approximately one hour to complete, and at the end of the training there are a number of multiple choice questions based on the course content, which must be answered correctly to pass the course.
Train Healthcare are fully aligned with Skills For Health and have been awarded the Skills for Health ‘Quality Mark’ for our face to face and e-learning training courses
Course Content
NHS Protect
Fact and Figures
Definitions of Violence
Key Influences
Legalisation
Public Health Model
Hierarchical Approach
Prevention Strategies
De-Escalation
Post Incident Review
Common Law Principles
Level of Force
Self Defence
Case Studies
Risk Assessment & Management
Causes of Aggression
Models of Aggression
Predictors and Preventers of Violence
Communication
Assessment
Written Test
Group Work
Learning Outcomes
Candidates will be able to:
Describe the role of the NHS Protect
Describe explanations for aggression
Demonstrate non-verbal & verbal communication strategies & conflict resolution styles
Reflect on functional and dysfunctional coping strategies
Understand how service users can contribute to prevention strategies & issues
Demonstrate an understanding of the legal and ethical issues around the use of force
Have an awareness of Prevention Planning
Have an awareness of reduction strategies of restraint related risks
Understand the importance of post incident review & strategies for future prevention
Understand the scope of influences, changes to move towards a reduction of violence & aggression
Course meets the requirements of:
National Occupational Standards:
Dimenson: PROHSS1 (C) Make sure your own actions reduce risks to health and safety
KSF Framework:
Core Dimension Level 1 – Health, Safety & Security – Assist in maintaining own and others’ health, safety and security.
Core Dimension Level 2 – Communication – Communicate with a range of people on a range of matters.
Core Dimension Level 3 – Communication – Develop and maintain communication with people about difficult matters and/or in difficult situations.
Care Certificate:
13.1 Understand their own responsibilities, and the responsibilities of others, relating to health and safety in the work setting
13.2 Understand Risk Assessment
3.5 Deal with confrontation and difficult situations
13.8 Work securely
