Courses

15-Minute Follow-up Call Online Training

Cost: £5.00+VAT

Welcome to our 15-Minute Follow-up Call Online Training. Upon completion, you will receive a certificate of completion. The course duration is approximately 1 hour and will earn you 1 CPD point. You have 6 months from the date of purchase to finish this training.


This module covers various topics related to 15-Minute Follow-up Call Online Training


1. Introduction: An overview of the purpose and importance of follow-up calls in healthcare practice.
2. Communication Skills: Techniques for effective communication during a follow-up call, including active listening, empathy, and clear communication.
3. Patient Assessment: Guidance on conducting a brief assessment of the patient's condition, including asking relevant questions and identifying any potential red flags.
4. Documentation: Instruction on the importance of accurate and thorough documentation during a follow-up call, including recording patient responses, symptoms, and any changes in condition.
5. Identifying Needs: Strategies for identifying any additional needs or concerns the patient may have, such as medication refills, appointment scheduling, or referral to other healthcare professionals.
6. Providing Information and Education: Guidance on offering appropriate information and education to patients during a follow-up call, including explaining test results, providing self-care instructions, or answering questions about treatment plans.
7. Problem-solving and Decision-making: Techniques for problem-solving and making informed decisions during a follow-up call, such as identifying when to escalate a patient's case or seeking input from other healthcare professionals.
8. Ethical and Legal Considerations: Discussion on the ethical and legal aspects of follow-up calls, including patient confidentiality, informed consent, and data protection.
9. Cultural Sensitivity: Instruction on the importance of cultural sensitivity and respect when conducting follow-up calls, including awareness of cultural differences in healthcare beliefs and practices.
10. Role-Play and Case Studies: Interactive exercises, role-plays, and case studies to practice and reinforce the skills and knowledge learned during the training module.



The learning outcomes are.


1. Understand the purpose and importance of follow-up calls in healthcare practice.
2. Develop effective communication skills for conducting follow-up calls, including active listening and clear communication.
3. Learn techniques for conducting a brief assessment of a patient's condition during a follow-up call.
4. Understand the importance of accurate and thorough documentation during follow-up calls.
5. Identify and address additional needs or concerns that patients may have during a follow-up call.
6. Provide appropriate information and education to patients during a follow-up call.
7. Develop problem-solving and decision-making skills for addressing patient issues during follow-up calls.
8. Understand the ethical and legal considerations related to conducting follow-up calls.
9. Demonstrate cultural sensitivity and respect when conducting follow-up calls.

We hope you find this module informative and beneficial for your professional development in 15-Minute Follow-up Call Online Training

If you need more information about this course, please contact Train Healthcare directly at 0208 3266 704 or email contact@trainhealthcare.com.
Please note that refunds are not available for online training purchases.

Nursing and Midwife Council's (CPD Points).

Requirements:
It is necessary to complete 35 hours (35 Nursing CPD Points) of relevant CPD within the three-year period since your last registration renewal or since joining the register.
Of these 35 hours (35 Nursing CPD Points), a minimum of 20 hours (20 Nursing CPD Points), should be dedicated to participatory learning, which involves engaging in activities that facilitate interaction with other professionals.