15-Minute Follow-up Call Online Training

15-Minute Follow-up Call Online Training

Develop the communication, assessment, and patient support skills needed to conduct effective follow-up calls within healthcare settings.
This 15-Minute Follow-up Call Online Training course is designed to help healthcare professionals improve patient communication, provide ongoing support, and maintain accurate documentation during telephone follow-up interactions.
Online Follow-up Call Training for Healthcare Staff
This online training module provides healthcare workers with the knowledge and confidence needed to carry out structured and professional follow-up calls with patients.

The course focuses on communication skills, patient assessment, documentation, problem-solving, confidentiality, and cultural sensitivity while supporting safe and effective patient care.
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Who Should Complete This Course?

This course is suitable for:
• Healthcare Assistants
• Nurses
• Support Workers
• Care Coordinators
• Senior Carers
• Clinical Support Staff
• Healthcare Administrators
• GP Practice Staff
• Community Healthcare Workers
• Allied Healthcare Professionals
• Telephone Triage and Follow-up Staff

Course Duration
• Approximately 1 hour online learning
• Self-paced training
• Accessible on desktop, tablet, and mobile
• 1 CPD point awarded
• Certificate issued on successful completion
• 6 months access from the date of purchase
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Course Aim
The aim of this course is to provide healthcare staff with the knowledge and communication skills required to conduct professional follow-up calls, assess patient needs, provide appropriate support and education, and maintain accurate documentation within healthcare settings.
What You Will Learn
By the end of the course learners will be able to:
• Understand the purpose and importance of follow-up calls in healthcare practice
• Develop effective communication skills for telephone follow-up interactions
• Use active listening and clear communication techniques
• Conduct brief patient assessments during follow-up calls
• Understand the importance of accurate documentation and record keeping
• Identify additional patient needs and concerns
• Provide appropriate patient information and education
• Apply problem-solving and decision-making skills during patient interactions
• Understand ethical and legal responsibilities relating to follow-up calls
• Demonstrate cultural sensitivity and respectful communication practices
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Course Modules
Module 1: Introduction to Follow-up Calls
Understand the purpose and value of follow-up calls within healthcare services.

Topics include:
• Importance of follow-up calls in patient care
• Supporting patient wellbeing
• Improving communication and continuity of care
• Building patient confidence and trust
• Professional responsibilities during follow-up interactions

Module 2: Communication Skills
Learn how to communicate clearly and professionally during telephone follow-up calls.

Topics include:
• Active listening skills
• Verbal communication techniques
• Building rapport with patients
• Empathy and patient-centred communication
• Managing difficult conversations
• Clear and effective information sharing

Module 3: Patient Assessment
Develop the skills needed to assess patient wellbeing and identify concerns during calls.

Topics include:
• Conducting brief patient assessments
• Asking relevant questions
• Recognising changes in condition
• Identifying potential red flags
• Escalating concerns appropriately

Module 4: Documentation and Record Keeping
Understand the importance of accurate and professional healthcare documentation.

Topics include:
• Recording patient responses
• Documenting symptoms and concerns
• Accurate note taking
• Maintaining clear healthcare records
• Confidentiality and secure documentation

Module 5: Identifying Patient Needs
Learn how to recognise and respond to additional patient concerns during follow-up interactions.

Topics include:
• Medication refill requests
• Appointment scheduling support
• Referral pathways
• Identifying additional healthcare needs
• Providing appropriate signposting

Module 6: Providing Information and Education
Explore how to deliver clear and supportive patient education during follow-up calls.

Topics include:
• Explaining test results
• Providing self-care advice
• Supporting treatment understanding
• Answering patient questions
• Promoting patient confidence and understanding

Module 7: Problem-solving and Decision-making
Develop decision-making skills to support safe and effective patient care.

Topics include:
• Managing patient concerns
• Problem-solving techniques
• Escalation procedures
• Seeking support from healthcare professionals
• Safe decision-making practices

Module 8: Ethical and Legal Considerations
Understand the legal and professional responsibilities involved in telephone follow-up care.

Topics include:
• Patient confidentiality
• Informed consent
• Data protection responsibilities
• Professional boundaries
• Ethical communication practices

Module 9: Cultural Sensitivity
Learn how to communicate respectfully with patients from diverse backgrounds.

Topics include:
• Cultural awareness in healthcare
• Respectful communication
• Understanding healthcare beliefs and practices
• Inclusive patient interactions
• Supporting equality and dignity

Module 10: Role-play and Case Studies
Apply learning through practical examples and realistic healthcare scenarios.

Topics include:
• Interactive case studies
• Follow-up call scenarios
• Role-play exercises
• Communication practice
• Applying professional judgement
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Assessment and Certification
Learners will complete an end of course assessment to test their understanding of effective follow-up call procedures and communication techniques within healthcare settings.
Upon successful completion, learners will receive a 15-Minute Follow-up Call Online Training certificate.

CPD Information
• 1 CPD point awarded
• Supports ongoing professional development for healthcare staff

Why Choose This Course?
• Flexible online learning
• Designed specifically for healthcare professionals
• Improves patient communication skills
• Supports professional telephone interactions
• Enhances patient support and continuity of care
• Promotes accurate documentation and safe practice
• Instant certification on completion
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Additional Information
If you need more information about this course, please contact Train Healthcare directly:
• Telephone: 0208 3266 704
• Email: contact@trainhealthcare.com

Please note that refunds are not available for online training purchases.

Enrol Online Today
Strengthen your communication skills, improve patient support, and build confidence in conducting professional healthcare follow-up calls with 15-Minute Follow-up Call Online Training today.

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Requirements:
It is necessary to complete 35 hours (35 Nursing CPD Points) of relevant CPD within the three-year period since your last registration renewal or since joining the register.
Of these 35 hours (35 Nursing CPD Points), a minimum of 20 hours (20 Nursing CPD Points), should be dedicated to participatory learning, which involves engaging in activities that facilitate interaction with other professionals.