Cost: £5.00+VAT

Welcome to our Communicating online training module. Upon completion, you will receive a certificate of completion. The course duration is approximately 1 hour and will earn you 1 CPD point. You have 6 months from the date of purchase to finish this training.

This module covers various topics related to online training module including:

1. Introduction to Effective Communication:
• Importance of effective communication in healthcare settings
• Impact of good communication on patient care and outcomes

2. Verbal Communication Skills:
• Active listening techniques
• Clear and concise language
• Empathy and compassion
• Use of appropriate tone and volume

3. Non-Verbal Communication Skills:
• Body language and facial expressions
• Eye contact and posture
• Use of gestures and touch

4. Written Communication Skills:
• Writing clear and accurate patient notes
• Proper use of medical terminology
• Effective email and messaging etiquette
• Writing patient letters and reports

5. Communicating with Patients and Their Families:
• Building rapport and trust
• Explaining medical conditions and treatment options
• Active involvement of patients in decision-making
• Addressing cultural and language barriers

6. Communication in Challenging Situations:
• Dealing with angry or upset patients
• Communicating bad news sensitively
• Managing conflicts and difficult conversations
• Recognizing and responding to emotional distress

7. Team Communication:
• Effective communication within interdisciplinary teams
• Handover and shift change communication
• Collaboration and coordination of care
• Sharing information and feedback

8. Confidentiality and Privacy:
• Importance of patient confidentiality
• Legal and ethical considerations

9. Communication Technology:
• Use of electronic health records (EHRs)
• Telehealth and video consultations
• Sharing information securely online

The learning outcomes are.

1. Understanding the concept of telehealth and its role in delivering healthcare services remotely.
2. Recognizing the benefits of telehealth, such as improved accessibility, convenience, and cost-effectiveness.
3. Understanding the role of video consultations as a subset of telehealth and its advantages, such as time-saving and increased patient engagement.
4. Identifying the potential limitations and challenges associated with telehealth, including limited accessibility for certain populations.
5. Appreciating the importance of privacy and security in telehealth, including the need for encryption and secure platforms.
6. Recognizing the potential impact of telehealth on continuity of care, including remote monitoring and home care.
7. Understanding the regulatory and reimbursement considerations related to telehealth, which may vary across jurisdictions.
8. Recognizing the importance of training and support for healthcare professionals in effectively utilizing telehealth technologies.
9. Understanding the ethical considerations involved in telehealth, such as patient autonomy, confidentiality, and equitable access to care.
10. Identifying the role of telehealth in improving healthcare outcomes, patient satisfaction, and population health management.

We hope you find this module informative and beneficial for your professional development in Communication online training module.

If you need more information about this course, please contact Train Healthcare directly at 0208 3266 704 or email
Please note that refunds are not available for online training purchases.

Nursing and Midwife Council's (CPD Points).

It is necessary to complete 35 hours (35 Nursing CPD Points) of relevant CPD within the three-year period since your last registration renewal or since joining the register.
Of these 35 hours (35 Nursing CPD Points), a minimum of 20 hours (20 Nursing CPD Points), should be dedicated to participatory learning, which involves engaging in activities that facilitate interaction with other professionals.