Communication

Communicating Online Training

Develop the communication skills and professional understanding needed to communicate effectively within healthcare and care settings while supporting safe, compassionate, and person-centred care.

This Communicating Online Training course is designed for healthcare professionals and care staff who regularly communicate with patients, families, colleagues, and multidisciplinary teams across healthcare environments.

The course provides essential guidance on verbal communication, non-verbal communication, written communication, difficult conversations, confidentiality, teamwork, and the safe use of communication technology within healthcare settings.

Online Communication Skills Training for Healthcare Staff

This online communication training module helps healthcare professionals strengthen their communication skills while improving patient experience, teamwork, and professional practice.

The course focuses on active listening, empathy, patient engagement, communication during challenging situations, documentation, confidentiality, and digital communication awareness.

Who Should Complete This Course?

This course is suitable for:

• Nurses
• Healthcare Assistants
• Support Workers
• Doctors and GP Staff
• Clinical Support Workers
• Care Home Staff
• Community Healthcare Staff
• Allied Healthcare Professionals
• Mental Health Staff
• Any healthcare professional involved in patient communication and team collaboration

Course Duration

• Approximately 1 hour online learning
• Self-paced training
• Accessible on desktop, tablet, and mobile
• 1 CPD point awarded
• Certificate issued on successful completion
• 6 months access from the date of purchase

Course Aim

The aim of this course is to provide healthcare and care professionals with the communication skills and knowledge required to communicate effectively, professionally, and compassionately with patients, families, and colleagues while maintaining confidentiality, dignity, and safe practice.

What You Will Learn

By the end of the course learners will be able to:

• Understand the importance of effective communication in healthcare
• Develop verbal and non-verbal communication skills
• Demonstrate active listening and empathy
• Use clear and professional written communication
• Communicate effectively with patients and families
• Handle challenging conversations sensitively and professionally
• Improve teamwork and multidisciplinary communication
• Understand confidentiality and privacy responsibilities
• Use communication technology safely and appropriately
• Understand the role of telehealth and video consultations within healthcare

Course Modules
Module 1: Introduction to Effective Communication

Understand the importance of communication within healthcare and patient care.

Topics include:

• Importance of effective communication
• Communication within healthcare settings
• Impact on patient care and outcomes
• Professional communication standards
• Building trust and confidence

Module 2: Verbal Communication Skills

Develop verbal communication skills used during patient and professional interactions.

Topics include:

• Active listening techniques
• Clear and concise communication
• Empathy and compassion
• Appropriate tone and volume
• Professional language use
• Supporting patient understanding

Module 3: Non-Verbal Communication Skills

Understand the importance of non-verbal communication within healthcare settings.

Topics include:

• Body language
• Facial expressions
• Eye contact
• Posture and positioning
• Gestures and appropriate touch
• Supporting patient reassurance

Module 4: Written Communication Skills

Learn how to communicate effectively through written healthcare documentation.

Topics include:

• Writing clear patient notes
• Accurate documentation
• Medical terminology awareness
• Professional email etiquette
• Messaging standards
• Writing patient letters and reports

Module 5: Communicating with Patients and Families

Develop communication skills that support compassionate patient-centred care.

Topics include:

• Building rapport and trust
• Explaining conditions and treatment options
• Supporting shared decision-making
• Involving patients in care planning
• Cultural awareness and language barriers
• Respectful communication approaches

Module 6: Communication in Challenging Situations

Understand how to manage difficult conversations professionally and sensitively.

Topics include:

• Managing angry or upset patients
• Delivering difficult information
• Conflict management
• Supporting emotional distress
• De-escalation approaches
• Maintaining professionalism under pressure

Module 7: Team Communication

Strengthen communication within healthcare teams and multidisciplinary environments.

Topics include:

• Interdisciplinary teamwork
• Handover communication
• Shift change communication
• Collaboration and coordination of care
• Information sharing
• Giving and receiving feedback

Module 8: Confidentiality and Privacy

Understand legal and professional responsibilities relating to patient information.

Topics include:

• Patient confidentiality
• Privacy responsibilities
• Information governance
• Ethical communication
• Professional boundaries
• Legal considerations

Module 9: Communication Technology

Learn how communication technology supports modern healthcare delivery.

Topics include:

• Electronic Health Records (EHRs)
• Telehealth awareness
• Video consultations
• Secure online communication
• Privacy and security considerations
• Remote care and monitoring

Learning Outcomes

By the end of the course learners will be able to:

• Understand the role of communication within healthcare settings
• Recognise the importance of active listening, empathy, and patient-centred communication
• Demonstrate effective verbal, non-verbal, and written communication skills
• Communicate professionally with patients, families, and colleagues
• Manage difficult conversations and emotional situations appropriately
• Understand confidentiality and information governance responsibilities
• Recognise the benefits and challenges of telehealth and remote communication
• Understand privacy and security considerations within digital healthcare communication
• Appreciate the role of communication in improving patient outcomes and continuity of care
• Understand the ethical considerations linked to communication and telehealth

Assessment and Certification

Learners will complete an end of course assessment to test their understanding of communication skills, patient interaction, confidentiality, teamwork, and communication technology within healthcare settings.

Upon successful completion, learners will receive a Communicating Online Training certificate.

CPD Information

• 1 CPD point awarded
• Supports Nursing and Midwifery Council (NMC) continuing professional development requirements

Nursing CPD Requirements

Nurses are required to complete 35 hours of relevant CPD during their three-year revalidation period.

Of these 35 hours:

• A minimum of 20 hours should involve participatory learning
• CPD activities should support safe and effective practice
• Learning should remain relevant to professional responsibilities

UK Guidance and References

This course aligns with current UK healthcare guidance including:

• NHS communication standards
• Duty of Candour guidance
• Care Quality Commission (CQC) expectations
• NMC Code of Conduct
• GDPR and information governance guidance
• Telehealth and digital healthcare best practice

Why Choose This Course?

• Designed specifically for healthcare and care professionals
• Flexible online learning
• Supports compassionate and professional communication
• Improves patient interaction and teamwork skills
• Covers confidentiality and digital communication responsibilities
• Promotes patient-centred care and professionalism
• Instant certification on completion

Additional Information

If you need more information about this course, please contact Train Healthcare directly:

Telephone: 0208 3266 704
Email: contact@trainhealthcare.com

Website: https://www.trainhealthcare.com

Please note that refunds are not available for online training purchases.

Enrol Online Today

Strengthen your communication skills, improve patient interactions, and develop confidence in professional healthcare communication with Communicating Online Training today.