CSTF Wales - Violence and Aggression

Wales - Violence and Aggression Online Training

Develop the knowledge and confidence needed to recognise, manage, and respond safely to violence, aggression, and conflict within healthcare and care environments across Wales.

This Wales - Violence and Aggression online training course is designed for healthcare professionals, care staff, and support workers who may encounter challenging behaviours, aggressive situations, or workplace conflict during their roles.

The course supports safer healthcare environments by improving communication skills, conflict resolution techniques, emotional awareness, and de-escalation strategies while promoting staff and patient safety.

Online Violence and Aggression Training for Healthcare Staff

This online Wales - Violence and Aggression training course provides healthcare workers with the essential knowledge needed to identify early warning signs of aggression, respond professionally to conflict situations, and apply safe de-escalation techniques within healthcare settings.

The course focuses on communication, emotional management, teamwork, cultural awareness, conflict resolution, reporting procedures, and maintaining professional standards during challenging interactions.

Who Should Complete This Course?

This course is suitable for:

• Nurses
• Healthcare Assistants
• Support Workers
• Senior Carers
• Care Home Staff
• Clinical Support Workers
• Allied Healthcare Professionals
• Mental Health Staff
• Agency Healthcare Workers
• Reception and Administrative Staff
• Security and Facilities Staff
• Any healthcare worker requiring violence and aggression awareness training

Course Duration

• Approximately 1 hour online learning
• Self-paced training
• Accessible on desktop, tablet, and mobile
• 1 CPD point awarded
• Certificate issued on successful completion
• 6 months access from the date of purchase

Course Aim

The aim of this course is to provide healthcare staff with the knowledge and understanding required to safely recognise, manage, and resolve conflict, violence, and aggressive behaviour within healthcare environments while promoting communication, professionalism, and personal safety.

What You Will Learn

By the end of the course learners will be able to:

• Understand the nature and causes of conflict within healthcare settings
• Recognise different forms of violence and aggression
• Develop effective communication skills to support conflict resolution
• Apply active listening and assertive communication techniques
• Use conflict resolution strategies appropriately
• Manage personal emotions and stress during difficult situations
• Demonstrate awareness of cultural sensitivity and diversity during conflict situations
• Apply ethical principles during conflict resolution processes
• Recognise signs of escalating aggression and use de-escalation techniques safely
• Understand the importance of accurate reporting and documentation
• Promote safer healthcare environments for staff and patients

Course Modules
Module 1: Introduction to Conflict Resolution

Understand conflict and its impact within healthcare environments.

Topics include:

• Definition of conflict
• Causes of workplace conflict
• Impact of conflict on patient care and staff wellbeing
• Benefits of effective conflict resolution
• Professional responsibilities

Module 2: Types of Conflicts in Healthcare

Learn about different forms of conflict encountered in healthcare settings.

Topics include:

• Interpersonal conflict
• Conflict between staff and patients
• Conflict arising from differing viewpoints
• Workload and resource-related conflict
• Workplace stress and pressure factors

Module 3: Effective Communication Skills

Develop communication skills that support safe and professional conflict resolution.

Topics include:

• Active listening techniques
• Verbal communication skills
• Non-verbal communication cues
• Assertive communication strategies
• Building rapport and trust

Module 4: Conflict Resolution Strategies

Explore practical approaches to resolving conflict effectively.

Topics include:

• Collaborative problem-solving
• Negotiation skills
• Mediation techniques
• Identifying mutually beneficial solutions
• Managing disagreements professionally

Module 5: Managing Emotions and Stress

Learn how to remain calm and professional during challenging situations.

Topics include:

• Emotional self-awareness
• Managing stress during conflict
• Coping strategies
• Self-care and resilience
• Maintaining professionalism under pressure

Module 6: Cultural Sensitivity and Diversity

Understand the importance of diversity awareness during conflict resolution.

Topics include:

• Respecting diverse viewpoints and beliefs
• Cultural awareness in healthcare
• Promoting inclusivity
• Avoiding cultural bias
• Supporting respectful communication

Module 7: Ethical Considerations

Understand professional and ethical responsibilities during conflict situations.

Topics include:

• Ethical decision-making
• Professional boundaries
• Confidentiality and privacy
• Balancing patient rights and safety
• Accountability in healthcare practice

Module 8: De-escalation Techniques

Develop practical skills to safely manage escalating situations.

Topics include:

• Recognising signs of escalation
• De-escalation strategies
• Maintaining a calm environment
• Personal safety considerations
• Reducing risk during aggressive situations

Module 9: Reporting and Documentation

Learn the importance of accurate reporting following incidents or conflicts.

Topics include:

• Recording incidents and outcomes
• Workplace reporting procedures
• Confidentiality and data protection
• Accurate documentation standards
• Supporting organisational learning and safety

Assessment and Certification

Learners will complete an end of course assessment to test their understanding of conflict management, violence and aggression awareness, communication, and de-escalation techniques.

Upon successful completion, learners will receive a Wales - Violence and Aggression certificate.

CPD Information

• 1 CPD point awarded
• Supports Nursing and Midwifery Council (NMC) continuing professional development requirements

Nursing and Midwifery Council (NMC) CPD Requirements

It is necessary to complete 35 hours of relevant CPD within the three-year period since your last registration renewal or since joining the register.

Of these 35 hours, a minimum of 20 hours should be dedicated to participatory learning, involving activities that facilitate interaction with other professionals.

Why Choose This Course?

• Flexible online learning
• Designed specifically for healthcare and care staff
• Improves confidence in managing difficult situations
• Supports safer healthcare environments
• Promotes effective communication and teamwork
• Enhances understanding of conflict resolution and de-escalation
• Instant certification on completion

Additional Information

If you need more information about this course, please contact Train Healthcare directly:

Telephone: 0208 3266 704
Email: contact@trainhealthcare.com

Please note that refunds are not available for online training purchases.

Enrol Online Today

Strengthen your conflict management skills, improve workplace safety, and support safer healthcare environments with Wales - Violence and Aggression online training today.