Attitude & Behaviour

Attitude & Behaviour Online Training
Develop the professional attitudes, behaviours, and communication skills needed to provide safe, compassionate, and respectful care within healthcare and social care environments.
This Attitude & Behaviour Online Training course is designed to help healthcare professionals improve self-awareness, professionalism, empathy, communication, and conflict management while promoting positive workplace culture and high-quality patient care.
Online Attitude & Behaviour Training for Healthcare Staff
This online training module provides healthcare and care staff with the knowledge and practical understanding needed to demonstrate professional behaviour, communicate effectively, and support positive relationships with patients, families, and colleagues.
The course focuses on professionalism, ethical conduct, empathy, cultural sensitivity, and strategies for managing challenging situations within healthcare settings.

Who Should Complete This Course?
This course is suitable for:
• Nurses
• Healthcare Assistants
• Support Workers
• Senior Carers
• Care Home Staff
• Clinical Support Workers
• Community Care Staff
• Allied Healthcare Professionals
• Domiciliary Care Workers
• Administrative and Frontline Healthcare Staff

Course Duration
• Approximately 1 hour online learning
• Self-paced training
• Accessible on desktop, tablet, and mobile
• 1 CPD point awarded
• Certificate issued on successful completion
• 6 months access from the date of purchase

Course Aim
The aim of this course is to provide healthcare staff with the knowledge and understanding required to demonstrate positive attitudes, professional behaviour, effective communication, empathy, and ethical practice within healthcare and social care settings.

What You Will Learn
By the end of the course learners will be able to:
• Understand the impact of attitude and behaviour on patient care and outcomes
• Develop self-awareness and recognise personal biases
• Understand professionalism and ethical conduct within healthcare
• Improve communication skills when working with patients and colleagues
• Demonstrate empathy and compassion in patient care
• Respect diversity and cultural differences
• Build positive professional relationships
• Manage challenging situations and workplace conflicts professionally
• Support patient-centred and respectful care practices
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Course Modules
Module 1: Introduction to Attitude and Behaviour in Healthcare
Understand the importance of professional behaviour and positive attitudes within healthcare settings.
Topics include:
• Importance of professional attitudes
• Impact on patient satisfaction
• Influence on patient outcomes
• Workplace professionalism
• Professional responsibilities in healthcare

Module 2: Self-Awareness and Personal Biases
Develop greater self-awareness and recognise how personal beliefs and experiences can affect care.

Topics include:
• Recognising personal biases
• Understanding unconscious bias
• Prejudices and assumptions
• Reflective practice
• Managing personal attitudes professionally

Module 3: Professionalism and Ethical Conduct
Learn the importance of ethical behaviour and professional standards within healthcare.

Topics include:
• Professional codes of conduct
• Ethical responsibilities
• Confidentiality and privacy
• Respecting diversity
• Cultural sensitivity
• Maintaining professional boundaries

Module 4: Effective Communication Skills
Strengthen communication skills to support safer and more compassionate care.

Topics include:
• Active listening
• Empathy in communication
• Verbal communication skills
• Non-verbal communication
• Building rapport with patients
• Effective teamwork communication

Module 5: Empathy and Compassion in Healthcare
Understand the importance of compassionate, patient-centred care.

Topics include:
• Understanding patient experiences
• Emotional awareness
• Compassionate communication
• Supporting patient dignity
• Delivering person-centred care
• Building trust and reassurance

Module 6: Managing Challenging Situations and Conflicts
Learn strategies for responding professionally to difficult situations within healthcare environments.

Topics include:
• Managing difficult conversations
• Dealing with distressed patients and families
• Conflict resolution techniques
• Professional behaviour under pressure
• Seeking support appropriately
• Self-care and resilience strategies
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Assessment and Certification
Learners will complete an end of course assessment to test their understanding of professionalism, communication, empathy, and workplace behaviour within healthcare settings.
Upon successful completion, learners will receive an Attitude & Behaviour Online Training certificate.

CPD Information
• 1 CPD point awarded
• Supports Nursing and Midwifery Council (NMC) continuing professional development requirements

Nursing CPD Requirements
Nurses are required to complete 35 hours of relevant CPD during their three-year revalidation period.
Of these 35 hours:
• A minimum of 20 hours should involve participatory learning
• CPD activities should remain relevant to professional practice
• Learning should support safe and effective patient care

Why Choose This Course?
• Designed specifically for healthcare and social care professionals
• Flexible online learning
• Promotes professionalism and respectful workplace behaviour
• Improves communication and patient interaction skills
• Supports compassionate and person-centred care
• Enhances teamwork and conflict management awareness
• Instant certification on completion

Additional Information
If you need more information about this course, please contact Train Healthcare directly:
• Telephone: 0208 3266 704
• Email: contact@trainhealthcare.com

Please note that refunds are not available for online training purchases.
Enrol Online Today
Strengthen your professional communication skills, improve patient interactions, and develop a more compassionate and respectful approach to healthcare with Attitude & Behaviour Online Training today.


Requirements:
It is necessary to complete 35 hours (35 Nursing CPD Points) of relevant CPD within the three-year period since your last registration renewal or since joining the register.
Of these 35 hours (35 Nursing CPD Points), a minimum of 20 hours (20 Nursing CPD Points), should be dedicated to participatory learning, which involves engaging in activities that facilitate interaction with other professionals.