Attitude & Behaviour

Cost: £5.00+VAT

Welcome to our Attitude & Behaviour online training module. Upon completion, you will receive a certificate of completion. The course duration is approximately 1 hour and will earn you 1 CPD point. You have 6 months from the date of purchase to finish this training.

This module covers various topics related to Attitude & Behaviour, including:

1. Introduction to Attitude & Behavior in Healthcare
• Importance of attitude and behavior in healthcare settings
• Impact on patient satisfaction and outcomes
• Professionalism and its significance in healthcare

2. Self-Awareness and Personal Biases
• Recognizing personal biases and prejudices
• Understanding unconscious bias
• Strategies for managing personal biases

3. Professionalism and Ethical Conduct
• Code of conduct for healthcare professionals
• Maintaining confidentiality and privacy
• Respecting diversity and cultural sensitivity

4. Effective Communication Skills
• Active listening and empathy
• Verbal and non-verbal communication techniques
• Building rapport with patients and colleagues

5. Empathy and Compassion in Healthcare
• Understanding patient perspectives and experiences
• Demonstrating empathy and compassion
• Providing patient-centered care

6. Managing Challenging Situations and Conflicts
• Dealing with difficult patients and families
• Conflict resolution techniques
• Seeking support and self-care strategies

The learning outcomes are.

1. Understand the impact of attitude and behavior on patient care and outcomes.
2. Develop self-awareness and recognize personal biases and prejudices.
3. Cultivate professionalism and ethical conduct in the healthcare setting.
4. Enhance communication skills to effectively engage with patients and colleagues.
5. Foster empathy and compassion towards patients from diverse backgrounds.
6. Learn strategies for managing challenging situations and conflicts professionally.

We hope you find this module informative and beneficial for your professional development in Attitude & Behaviour.

If you need more information about this course, please contact Train Healthcare directly at 0208 3266 704 or email
Please note that refunds are not available for online training purchases.

Nursing and Midwife Council's (CPD Points).

It is necessary to complete 35 hours (35 Nursing CPD Points) of relevant CPD within the three-year period since your last registration renewal or since joining the register.
Of these 35 hours (35 Nursing CPD Points), a minimum of 20 hours (20 Nursing CPD Points), should be dedicated to participatory learning, which involves engaging in activities that facilitate interaction with other professionals.