CSTF Wales - Violence and Aggression

Cost: £5.00+VAT

Welcome to our CSTF Wales - Violence and Aggression online training. Upon completion, you will receive a certificate of completion. The course duration is approximately 1 hour and will earn you 1 CPD point. You have 6 months from the date of purchase to finish this training.

This module covers various topics related to CSTF Wales - Violence and Aggression online training module

1. Introduction to Conflict Resolution:
• Definition and understanding of conflict
• Importance of resolving conflicts in healthcare settings
• Benefits of effective conflict resolution

2. Types of Conflicts in Healthcare:
• Interpersonal conflicts between colleagues or patients
• Conflict arising from differing viewpoints or values
• Conflict related to resource allocation or workload distribution

3. Effective Communication Skills:
• Active listening techniques
• Non-verbal communication cues
• Assertive communication strategies

4. Conflict Resolution Strategies:
• Collaborative problem-solving techniques
• Mediation and negotiation skills
• Identifying win-win solutions

5. Managing Emotions and Stress:
• Recognizing and managing personal emotions during conflicts
• Coping mechanisms to reduce stress levels
• Self-care strategies for healthcare workers

6. Cultural Sensitivity and Diversity:
• Understanding the impact of cultural differences on conflicts
• Respecting diversity and promoting inclusivity
• Avoiding cultural biases during conflict resolution

7. Ethical Considerations:
• Upholding ethical principles in conflict resolution
• Balancing patient privacy and confidentiality
• Ethical decision-making during conflicts

8. De-escalation Techniques:
• Recognizing signs of escalating conflicts
• Strategies to defuse tense situations
• Promoting a calm and safe environment

9. Reporting and Documentation:
• Importance of documenting conflicts and resolutions
• Confidentiality and data protection considerations
• Reporting systems within the healthcare setting

The learning outcomes are.

1. Understand the nature and importance of conflict resolution in healthcare settings.
2. Identify different types of conflicts that can arise in healthcare and their potential impact on patient care and staff well-being.
3. Develop effective communication skills, including active listening, non-verbal cues, and assertive communication, to facilitate conflict resolution.
4. Apply various conflict resolution strategies, such as collaborative problem-solving, mediation, and negotiation, to resolve conflicts in a healthcare context.
5. Manage personal emotions and stress during conflicts, and employ appropriate coping mechanisms and self-care strategies.
6. Recognize the influence of cultural sensitivity and diversity on conflicts, and demonstrate respect for diverse viewpoints and values.
7. Uphold ethical principles and make ethically informed decisions during conflict resolution processes.
8. Implement de-escalation techniques to defuse tense situations and promote a calm and safe environment.
9. Understand the importance of reporting and documenting conflicts and resolutions, while maintaining confidentiality and data protection.

We hope you find this module informative and beneficial for your professional development in CSTF Wales - Violence and Aggression online training module.

If you need more information about this course, please contact Train Healthcare directly at 0208 3266 704 or email
Please note that refunds are not available for online training purchases.

Nursing and Midwife Council's (CPD Points).

It is necessary to complete 35 hours (35 Nursing CPD Points) of relevant CPD within the three-year period since your last registration renewal or since joining the register.
Of these 35 hours (35 Nursing CPD Points), a minimum of 20 hours (20 Nursing CPD Points), should be dedicated to participatory learning, which involves engaging in activities that facilitate interaction with other professionals.