Moor Park Health and Leisure centre in Blackpool and Fylde is breaking the norms and taking a new holistic approach to the treatment of patients. Like other regions across the UK, Blackpool and Fylde suffer the same issues that plague the NHS and with an ever growing demand and lack of supply, any changes that ease pressures are welcome.
Dr Tony Naughton, the head of clinical commissioning group in Fylde understands the pressures put on the NHS and knows the importance of diagnosing patients accurately. He wanted to help ease these pressures and create a service that put patients first whilst reducing the strain being put on services provided by the NHS. Working alongside the commissioning group Dr Naughton and his team conducted a survey to analyse patient data and work out who was using the services.
From the data obtained, predominately only the elderly who suffered more than one long term condition used the services. This prompted the setup of the Extensive Care Model, a model which abolishes providing temporary care and focuses on providing a rounded service for patients. Instead of the usual 10 minute consultation patients are given to assess their needs, every patient that is referred to Moor Park receives a thorough two hour assessment with a group of medical professionals including welfare workers.
The reason this new holistic approach is working so successfully is because it takes the time to assess the wider issues surrounding a patient’s reason for using a NHS service. This new approach has proven to be successful and after only a year and half on trial Fylde coast has already seen 13% lower attendances at A&E and a further 23-24% fewer outpatient attendances.