Communicating effectively with customers and clients is paramount to business practice.

Toyota Financial Services are recognising this by working with a learning provider to deliver communication skills training to customer facing staff. The two day workshop will teach the teams to use consistent language and tone in their telephone calls and written correspondence with customers.

Karen Harris, training and development specialist at Toyota Financial Services, said: “Although we have an excellent reputation for customer service, Toyota Financial Services follows the philosophy of Kaizen, which involves delivering innovation and continuous improvement … The workshop has helped us to be clearer and more consistent in our customer communications. That’s all part of providing a superior service and that’s what we need to do if we’re to continually attract and retain customers.”